Refunds Policy

2. Eligibility for Refunds

Refunds are typically issued under the following circumstances:

• Technical Issues: If you experience technical issues that prevent you from accessing the content or services you paid for.
• Unauthorized Transactions: If there are unauthorized transactions made from your account.
• Content Removal: If the content you purchased is removed from the platform by SabiFans due to a violation of our policies.
• Service Discontinuation: If SabiFans discontinues a service that you have paid for.

Setting Subscription Prices: Sabi People can set their subscription prices according to their preferences. They also have the option to offer free subscriptions.

3. Subscription Refunds

Subscriptions on SabiFans are generally non-refundable. However, exceptions may be made on a case-by-case basis. Refunds for subscriptions will be considered in the following cases:

• Technical Glitches: If a technical glitch prevents you from accessing your subscription benefits.
• Accidental Purchases: If you accidentally purchased a subscription and request a refund within 24 hours of the transaction.

4. Pay-Per-View and One-Time Purchases

Refunds for Pay-Per-View and other one-time purchases are typically not provided. Exceptions may include:

• Non-Delivery: If you did not receive the content you paid for due to a technical error or removal by SabiFans.
• Defective Content: If the content delivered is defective or does not match the description provided at the time of purchase.

5. Live Streams

Refunds for live streams, including private one-to-one live streams, are generally not provided. Exceptions may include:

• Technical Failures: If there are technical issues that prevent the live stream from being accessible or severely disrupt the viewing experience.
• Non-Delivery: If a scheduled live stream does not occur and no rescheduled date is provided.

6. Gifts and Tips During Live Streams

Gifts and tips sent during live streams are non-refundable. These transactions are considered final and are a form of support to the Sabi People. Please ensure that you intend to send gifts or tips before completing the transaction.

7. Private One-to-One Live Streams

Refunds for private one-to-one live streams are typically not provided. Exceptions may include:

• Technical Issues: If there are technical problems that prevent the live stream from occurring or disrupt the session significantly.
• Non-Delivery: If the scheduled private live stream does not occur and no rescheduled date is provided.

8. Requesting a Refund

To request a refund, please follow these steps:

• Contact Support: Email our support team at support@sabifans.com with the subject line "Refund Request" and provide detailed information about your issue.
• Provide Details: Include your username, transaction ID, the date of purchase, and the reason for the refund request.
• Review Process: Our support team will review your request and respond within 5-7 business days.

9. Transaction Disputes

If you believe there has been an error with a transaction on your account, please contact our support team immediately. We will investigate the issue and work with you to resolve the dispute.

10. Chargebacks

We discourage users from filing chargebacks with their bank or credit card company. If you have an issue, please contact us first to resolve the problem. Filing a chargeback without contacting us may result in the suspension or termination of your account.

11. Refund Processing Time

If your refund request is approved, the refund will be processed within 10-15 business days. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

12. Non-Refundable Items

Certain items and transactions are non-refundable, including:

• Gift Cards: Purchases of gift cards are non-refundable.
• Tips and Donations: Tips and donations made to Sabi People are non-refundable.
• Completed Services: Services that have already been rendered or completed are not eligible for a refund.

13. Modifications to the Refunds Policy

SabiFans reserves the right to modify this Refunds Policy at any time. Any changes will be communicated to users through the platform, and the updated policy will be posted on this page. Continued use of SabiFans after the changes have been made constitutes acceptance of the updated policy.